Due COVID-19 from today our offices will be open for shorter hours from 9am-5pm. As the government has placed us on their key worker list, we will be carrying out emergency works, to include breakdowns, repairs, required maintenance, water leaks, oil leaks and gas leaks. Therefore being on hand to help our customers who have no heating and/or hot water in these difficult times.
In these strange and unprecedented times Alexandra Heating Services takes its responsibilities for the health and safety of our customers and our employees very seriously taking special care to follow the government guidelines to include social distancing and PPE to be worn by our engineers.
Our Pledge to You.
Please note that all appointments are made for emergencies only. To include a lack of heating, hot water or a gas, water, oil leak. As I am sure you can appreciate boiler services will be postponed until the current COVID-19 crisis has subsided.
Our Office will have asked you if any members of the household are showing any of the symptoms of COVID-19. Please ensure you inform the office if any symptoms become apparent after making the appointment.
On arrival our engineer will knock on the door and will stand back 2 metres to introduce themselves. They will be wearing gloves and potentially a protective face mask. Following the current guidance they will be unable to shake hands, please do not take offence.
They will ask you the same questions that you have been asked when booking your appointment to confirm that your circumstances have not changed from when the booking was made.
Our engineer will ask where the boiler/cylinder is located and confirm what the problem is. Our engineer will ask you to step back so they can adhere to the 2 metre social distancing rule and go directly to the area of concern.
Please do not follow the engineer or enter the room with them. Please do not offer our engineer a drink, however well meaning. Our engineer may use antiseptic wipes to clean the area where he is working.
If the engineer has questions they may call you on the telephone so as to keep a safe distance.
Once the works are completed our engineer will shout out that he has finished, place his single use plastic gloves in your waste bin. He will then wait outside the front door to explain the works completed. Along with explaining any potential next actions required.
Please inform the office if you find the above unacceptable before our engineer attends your property.
We hugely appreciate your cooperation in helping ensure our engineers remain safe which in turn will help us keep our customers safe. Then we can ensure we will continue providing this vital service to the local community.
We look forward to normal service being resumed as soon as we are safe to do so and we would like to thank everyone for your support to our local business in these difficult times.