Viessmann Boiler

A Day in the Life of Our Engineer

MY DAY BEGINS . . . 

It started earlier than usual, meeting our service engineer at the unit in Old Sarum at 7:30am to ensure we arrived at our first job on time at 8:00am.

Ready to start our day. . . .

AHS Ltd Van

JOB 1:

Our first port of call was a gas boiler service in Redlynch.  After informing the customer of our arrival, we accessed the boiler in the garage.  The engineer showed me how to safely remove the case of the Viessmann boiler to expose the inside.  He talked me through each of the components that make the boiler work and then using the Viessmann toolkit (pictured below):

Viessmann Toolkit

I was shown which parts needed to be removed in order to carry out the service.  This is a careful process which begins with, most importantly, switching off the gas supply to the boiler.  Once this is done, the burner needs to be removed in order to check the burner seal, electrodes and clean the heat exchanger as necessary.  There is certainly a knack to the removal of the burner, undoing clips in the right order, followed by the screws and then removing the unit safely ensuring not to burn yourself or damage the part itself.  Once this has been done, any wearing parts are then checked and changed if needed.  On this occasion, we replaced the burner seal, which is a rubber ring that the burner leans on when placed back into the heat exchanger that houses it.  Whilst the engineer did this, I used our dry vacuum followed by cleaning wipes to ensure there was no loose debris or dust inside the boiler.  Once the boiler was put back together, we fired it up and put it into service mode.  This allows the boiler to produce emissions as it would when in full demand and whilst it did this, we used the flue gas analyser to check the boiler was producing a safe gas reading.  Once the gas readings were taken, they were printed on site and attached to the CP12 certificate that the engineer had already began writing out.  This left me just enough time to finish my coffee and biscuits, before asking the customer to sign the CP12 and setting off to our next job.

JOB 2:

Our second job took us to an industrial warehouse building, much like our own for another gas boiler service on a Viessmann boiler.  This time our engineer carefully watched as I carried out the initial checks, such as turning off the gas supply and unplugging the burner controls, unscrewing and removing the burner.  I replaced the burner seal under the careful watch of our engineer.  After giving the boiler a good clean inside and out, and completing the CP12 we were ready to leave another happy customer with a newly serviced boiler and move on to our 3rd job of the day.

JOB 3:

Our next job took us out to one of the first Viessmann oil boilers installed by AHS Ltd.  On arrival, our customer wanted to tell us just how much of a difference he had noticed in the first year, by changing from his previous boiler to the energy saving Viessmann – always great to hear.  Once again, our engineer talked me through the components that make up a Viessmann oil boiler and what parts needed to be checked during an oil service.  I was impressed by the kit that accompanies these boilers that allows for an engineer to remove the main heat exchange, while being supported by a clip-in mechanism on the casing of the boiler.  This is helpful due to the size and weight of the heat exchange and means less wires need to be unplugged and put back in.  After checking all wearing parts, this time with no replacements needed and cleaning out the boiler, we completed the CD11 and had it signed off by the customer before leaving.

JOB 4:

Our final job of the day took us to Owslebury to look at a broken flush mechanism and leaking WC. Having read our jobsheet in advance, our engineer had an idea of what the issue might be and therefore how to resolve it. We therefore stopped off at our suppliers to pick up the materials and then headed on to the job.  Arriving to a houseful of wedding guests, meant we had limited time to cut off the water supply and rectify the leak.  Whilst our engineer dealt with this, I used our wet/dry vacuum to remove any water left in the cistern – ensuring to put down sheets to protect the customers floor from any water damage in the process. Once the water had been isolated and drained from the cistern, it was removed. We found the existing flush mechanism to be damaged and the doughnut washer was allowing water through. Whilst I constructed the new flush mechanism ready to be installed, our engineer replaced the doughnut. The replacement flush was then fitted, water switched back on and the WC tested 2 – 3 times checking it was in good working order and no leaks were apparent.  Another happy customer!

MY EXPERIENCE:

The drive back to Salisbury bought us to 5pm and the end of our shift. I thoroughly enjoyed my day out in the field and not just for all the biscuits!

Perks of being an engineer for the day

It was great to see a different aspect of my job and meet some of our customers. It was very nice to hear them praise the company’s previous work as well as their appreciation for the benefits of our installations.  From an office workers point of view, it was rewarding to know that our well planned routes are worthwhile and save travel time in the day for our engineers. Overall, spending the day working with an engineer was a fun and interesting experience.

Written by ‘The Girl in the Office’

Boiler servicing

Boiler Servicing – An Essential Investiment

A study has found that watching spending has become an ingrained way of life that consumers will continue with, even when their finances improve.  It seems the recession has left behind a legacy of cautious consumers, with people needing a strong reason to part with their money.

VITAL BENEFITS

An annual boiler service, however, needs to be seen as essential spending.  In much the same way as a homeowner would regards a service and MOT for their car.  Most people anticipate there will be ongoing costs associated with their vehicles and budget for them accordingly.

An annual boiler service provides some important benefits; it will ensure the boiler is safe, is performing efficiently and reliably, and maintains the manufacturer’s warranty.

SAFETY

The number one reason for a homeowner to have their gas boiler serviced regularly is safety.

Unfortunately, consumer awareness of carbon monoxide (CO) poisoning is thought to be generally low across the UK.  It is important for heating engineers to explain to their customers that unsafe gas appliances – those that have been incorrectly fitted, badly repaired or poorly maintained – can produce this highly poisonous gas.

According to the Department of Health, 50 people die each year from CO poisoning and another 4,000 are treated in hospital.  It is thought the true number is likely to be much higher, as the early symptoms can easily be mistaken for flu or tiredness.

LONGEVITY

Another benefit of regular servicing extends the service life of your heating system and ensures reliable, trouble-free operation.  This is the only way to make sure that the energy from the fuel is used efficiently and cleanly, thus protecting the environment and saving on heating bills and the likelihood of breakdown, saving the homeowner money and minimising disruption without compromising high heating and hot water convenience.

Again, it is useful to draw on a car analogy.  A homeowner will understand that things like replacing filters and spark plugs are essential to keep their vehicle in top condition, and that avoiding a scheduled service may have a detrimental effect on the way the car works, leaving them out of pocket in the long run.  The same rules apply here, the boiler, burner and control unit form a system like that of a car engine which is essentially runs for many more hours than a car.  If your car was in operation for the same amount of time as your boiler, it would cover more than 60,000 miles in a year.  All car owners know that they need to have a service carried out at regular intervals.  Therefore your heating system should be serviced at least once a year, much like your car.

WARRANTIES

An annual service is usually a condition of a boiler warranty – which is another important reason why you as the homeowner should invest.  Today, boilers come with lengthy warranties, which should be seen as a sign of reliability, but the working parts still need to be checked annually.

Call us today to book your service on 01722 417873.

Sited: McCallum Layton study.  HVP Magazine May 2016.

Written by ‘The Girl in the Office’.